Frequently Asked Questions
Find quick answers to frequently asked questions below.
ACCOUNT
Names, Surnames and Birth dates are per your government issued ID.
If you made a mistake or misspelt anything, please send a mail to [email protected]
1. Click on “Forgot Password”
On the login screen, click the "Forgot Password" link.
2. Enter your account details
You’ll be redirected to the password reset page.
Enter your email address, your new password, and confirm your new password.
3. Verify your identity
An OTP (One-Time Password) will be sent to your email address.
Enter the OTP in the space provided.
4. Password reset successful
Once the OTP is verified, your password will be successfully reset.
You can now log in using your new password.
To set up biometric login on your account, follow these steps:
-
Open the Profile tab
- From the sidebar (navigation rail), tap on the "Profile" icon.
-
Go to Profile Settings
- You’ll be directed to the Profile Settings page.
-
Select "Biometric Login Setup"
- Under the Account section, tap on "Biometric Login Setup".
-
Enable biometric login
- You’ll see a toggle switch labeled "Enable Biometric Login?"
- Turn the toggle ON.
-
Follow the on-screen instructions
- The app will guide you through the necessary steps to register your fingerprint or face, depending on your device’s supported biometric options.
Once complete, you’ll be able to log in using your biometrics.
Hello Paisa only allows one account per person.
Contact our WhatsApp line at +44 2037690751
HOW DOES HELLO PAISA WORK
Bank Transfers: Send money directly to a recipient's bank account.
Cash Pickup: Recipients can collect cash at various locations, including bank branches, retail stores, and specific agent networks.
Mobile Money: Transfer funds to mobile money accounts in supported countries
You can pay using:
- Debit Card
- Bank Transfer (EFT)
If you prefer another method, you’re welcome to use the bank account details provided :
Bank name: Universal Securities and Investment ltd
Account holder name: HelloPaisa
Account number: 00000254
Sort code: 04-13-15
IBAN: GB02UNEN04131500000254
HelloPaisa unique reference number: 11456....
United Kingdom (England, Scotland, Wales and Northern Ireland)
- India
- Pakistan
- Bangladesh
- South Africa
- Zimbabwe
- UAE
- Kenya
- Ghana
- Uganda
- Philippines
- Nepal
- Spain
- France
- Italy
- Romania
- Poland
For Bank transfers: Usually within minutes, depending on day and time of the week, the bank and the transaction creation time.
For Cash pickup: Instantly during working hours
For Mobile Wallet: Instantly
All customers must be ID verified.
For name and date of birth, any of the following: Current passport, Current European Driver’s License, Current European Residence Permit, Government issued ID.
For Address, any of the following: Landline or Mobile Telephone Bill, Electricity or Gas Bill, Water Bill, Internet Bill, Council Rates Bill, Utility Bill, Bank Statement.
Documents must be issued and/or certified by authorities within the United Kingdom and needs to be no older than 6 months.
MY TRANSFERS
If your transfer is still processing, please look out for the mail we sent you as per the reason why. We may have asked you to provide additional information or documentation.
Alternatively, there may have been an issue that we are currently working to resolve. If you prefer not to wait, you can request a cancellation.
Please note that South African recipients are required by the South African Reserve Bank (SARB) to complete a mandate form before receiving funds. Fortunately, this form only needs to be completed once a year.
If you paid for the transaction and your recipient has still not received it, it could be one of the following reasons:
- We require documentation - please look out for an email sent to you.
- Incorrect recipient details – please make 100% sure they are correct.
- It takes a certain amount of time to be received, please be patient while the processing time runs its course.
- If it is a cash collection, please make sure the recipient is collecting at the right Pickup point using the correct reference number.
Contact our WhatsApp line at +44 2037690751
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